Pharmacy Retail and Specialty
Scale to Volume, Increase Consumer Loyalty and Drive Revenue
Retail and Specialty Pharmacies are challenged to drive revenue as consumers have more and more options for purchasing prescriptions.
Your competitive edge is giving your consumers the type of customer service that keeps your organization top of mind. With constrained resources, pharmacists often struggle to empty the Rx bin, much less counsel the people at the counter.
Proactive automated communication addresses the challenges unique to pharmacies in today’s market: rising fulfillments costs, diminishing sales, and low scalability. Through automated communication that’s proactive and personalized, you can reach all of your consumers and establish the type of dialogue that keeps your consumers loyal and your resources better managed.
Solutions Designed Specifically for Retail and Specialty Pharmacies:
Rx Management
- Adherence Notifications - Refill Reminder, Ready for Pickup, Last fill, Auto-fill enrollment
- Mail Order Status Information - Order Received/Delayed/Shipped, Prior Authorization/Step Therapy, Temperature Sensitive Delivery
- Missing Patient Information and Physician Authorizations
- Insurance Coverage Denial Notifications and Request to Handle Product Recall Notification - Urgent and non-Urgent
- Medication Therapy Management - Engagement, Triage, Clinical Monitoring
We had an opportunity to clean up our data, to test the system more often, to find ways to more regularly update our phone numbers, more regularly update our titles of our employees, and more regularly update the customers that they served.
Gregg MarquardtCommunications ManagerSchwans Consumer Brand