Healthcare Providers
The Patient Interaction Solution that Pays Off.
Missed appointments are an expensive problem for hospitals and physician groups. Patient no show rates can run as high as 20% and very little of the value of those office visits can be recouped – either through a patient fee or rescheduled appointments. The result can be up to $16 million in lost revenue for a large hospital annually.
Informing patients of upcoming appointments is shown to significantly reduce no-shows and last-minute cancellations. However, most care providers rely on costly manual phone calls by office staff or nurses, which can run as high as $20 per call.
Varolii’s Patient Interaction Solution automates this process, reaching demographically-diverse patient bases through their preferred channel of voice, managed text, email and smartphone mobile application alerts to remind patients of upcoming appointments, reducing these costs significantly—down to pennies per interaction. For every 1% reduction in no shows, Varolii’s Patient Interaction Solution helps providers recoup between $350,000 to $1 million in revenue depending on the size of the organization.
With the Varolii Patient Interaction Solution, providers can:
- Reduce appointment no-shows and associated lost revenue using simple appointment reminders or full appointment communication management.
- Enhance the patient experience and maintain provider-patient relationships with personalized, voice-quality messaging and branded interaction design.
- Lower readmission rates through follow up discharge instruction, caregiver and medication adherence reminders.
- Drive better clinical quality measures, including immunizations, screenings, preoperative care and more
- Deploy solutions quickly with easy to-implement, cloud-based applications that require minimal IT resources
- Enroll and engage candidates for disease and wellness programs more efficiently with highly-scalable cross channel interactions.
- Streamline and improve bill payment by providing self-service options.
The rate of engagement far exceeded our expectations and we expect to revamp our entire process based on the success of this initial outreach.
Executive VP of Clinical Operations