Healthcare
Proactive communications. Healthier outcomes.
America spends $2.6 trillion on healthcare—18 percent of GDP. A significant portion of this can be attributed to patient outreach. Healthcare organizations are forced to spend large portions of their operational budgets and resources connecting with consumers to address a range of issues:
- Loss of revenue from missed appointment and no shows
- Low program enrollment and adherence
- High rate of hospital readmissions
- Reliance on costly clinical resources to reach members
Historically, mobile technologies didn't factor prominently in engagement strategies. Today, mobility is top of mind with healthcare organizations for its ability to better reach and inform patients and members, make program enrollment and adherence easier, encourage interaction and self-service, and keep costs down.
Varolii’s Healthcare Interaction Suite provides cloud-based, quick-to-deploy interaction applications that deliver rich content to consumers using managed text, voice, email, and smartphone. Targeted solutions within the Healthcare Interaction Suite include:
- Patient Interaction Solution for Providers: Reduce missed patient appointments, improve clinical measures, reduce hospital readmissions, boost patient self-payment rates and enhance the overall patient experience.
- Member Engagement Solution for Health Management: Get members enrolled and actively engaged in disease management and wellness programs, improve adherence to medications, rehabilitation and other prescribed therapies.
- Member Care Solution for Pharmacy Benefit Management: Improve communications around medication refill reminders, enable secure physician authorizations and fulfill mail order and auto-fill enrollment orders.
The result is a better use of resources at a lower cost per interaction and, most importantly, better overall health outcomes.
Varolii is helping us be more cost effective in reaching members, which helps us provide the right care for better health outcomes.
Jay FeldsteinSenior VP, Medical Affairs and Chief Medical OfficerKeystone Mercy Health Plan