Mortgage
Mortgage Lifecycle: Communicate Early, Communicate Often
96% Increase in Payments Within 5 Days:
A national mortgage lender significantly improved collections performance using Varolii.
As more and more borrowers need contact, agent resources struggle to reach customers at the right time.
Proactive communication takes the strain off agent resources as mortgage servicers struggle to reach every customer at each stage of the mortgage process.
Varolii can help you contact all of your customers during loan origination and approval, collections, loss mitigation, or to initiate workout options at a fraction of the cost and time it takes through live agent interaction and direct mail.
Varolii Enables Mortgage Servicers To:
- Reach more borrowers
- Boost payments and reduce default
- Initiate loan restructuring
- Speed up loan originations and modifications, loss mitigation, and HAMP
- Increase customer satisfaction
- Improve call center productivity
Varolii SPOC solution for mortgage servicers now available
Single Point of Contact (SPOC) mandates for mortgage servicers could mean a major overhaul in contact center operations. Varolii offers a personalized SPOC-compliant communications solution that builds efficiencies into customer care and account management and garners a higher rate of response. Advantages of using Varolii over agents manually placing calls include a simpler and easier process for assigning a Relationship Manager to borrowers, more efficient management of outbound and inbound calls, and 15 percent fewer agents needed, savings servicers more than $156 million a year. Learn more.
Deployment couldn't have been simpler. It was a matter of weeks.
Dan GilbertQuicken Loans