Banks - Lenders and Consumer Credit

High Touch Communications throughout the Customer Lifecycle

 

Solutions for the Lifecycle: Experience Varolii applications for Financial Services

Communicating with your customers at each stage of the lifecycle keeps customers satisfied, decreases late payments and write-offs, and boosts customer retention.

Reach Your Customers Early and Often

Varolii communications span the entire lending spectrum, from Mortgage, Credit Card, Auto Loan, HELOC, Student Loans, and more.

Varolii Enables Lenders To:

• Reach more borrowers at any point in the customer lifecycle (card activations, fraud alerts, overdraft notices, collections, and more) 
• Reduce default and increase collections payment rates
• Make it easier for customers to pay through self-service options 
• Reduce inbound call volume, free up the contact center, and improve agent efficiency
• Leverage all channels (voice, text, email) to reach more customers and improve response rates

Each day we reach nearly four times as many overdrawn customers than before, at a fraction of the cost. Our customers appreciate the heads-up and we keep more of our NSF revenue.

James MorrisSenior Vice President of Customer ServiceBOK Financial

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• Resources

  • Case Study:

    Overdraft notifications keep BOK financials charge offs and customer satisfaction in check.

  • Case Study:

    Top Ten Card Issuer procesesses more applications at a lower cost using Varolii.

  • Case Study:

    Large retail bank improves cure rates by more than 62% using Varolii communications.

• Demos

  • Credit Card Lending: Experience Varolii applications for the customer lifecycle

• Product Suites

  • Collections

  • Customer Service & Loyalty

  • Employee Communications