Airlines
First class service. On time arrival.
The airlines sector offers some of the most challenging, real-time communications requirements of any industry. Speed and reliability are critical to ensure timely information delivery and desired action.
Traditional outreach efforts like call agents and kiosks are costly and limited in bandwidth. Varolii works with the nation’s largest airlines to minimize the impact of irregular operations by streamlining internal communications, reduce pressure on the contact center, lower operational costs and keep passengers and flight crews better informed.
Our sophisticated, multi-channel contact strategies deliver real-time updates through a combination of voice, text, email and smartphone push notifications to enable passengers, flights crews and operations personnel to get critical information faster and take action. And, as a cloud solution, Varolii doesn’t require additional headcount or costly infrastructure to increase scalability.
Using Varolii Interact, Airlines and other transportation companies can:
- Provide better passenger care. Track behavior and ensure the best interaction for the person and situation through channel optimization; automatically identify landlines versus mobile phones for a more efficient contact strategy.
- Improve agent utilization. Proactively reach customers immediately, reduce inbound calls from flight changes and delays, book excess capacity more efficiently, and free agents to focus on revenue-generating and high-touch service.
- Speed information flow. Real-time integration with airline systems such as Sabre and TIBCO ensures an intelligent “conversation” with passengers, increasing customer satisfaction and loyalty.
I've done a lot of ROI studies of our technologies and this is by far the quickest payback I've seen. And the payback is more than financial.
Karen Wells-FletcherManager of Network OperationsAlaska Airlines