Seamless integration of voice, email, text messaging and smartphone push notifications into one cohesive interaction strategy, improving results and replacing siloed communications to reach more customers faster.
Blended Contact Strategy. Deliver the most effective treatment for each individual on their preferred channel or combination of channels.
Real Time Response. Customers can respond immediately to urgent requests including verifying identity, making payments, scheduling appointments, responding to surveys, etc.
Self-Service Optimized. Handles routine transactions without the contact center. Easy and convenient to manage accounts, make payments, refill prescriptions, change flight status, etc.
In 12 years of delivering customer interaction management solutions for some of the world's largest companies, we have learned there are no shortcuts on the path to real results. Here are just some of the ways we surpass the competition:
Proven Experience. Trusted by 450 leading companies to deploy millions of customer interactions every day. Created more than 2,000 applications for Fortune 500 and Fortune 1000 companies
Cloud Convenience. No equipment or software on premise. No costly capital expenses or maintenance. Fewer burdens on internal IT teams frees up valuable resources for critical projects.
Unparalleled Security. Comprehensive five-layer security provides superior data management around handling sensitive client and consumer information. Only CIM platform in the U.S. to achieve ISO 27001 & Level 1 PCC DDS certification.
Simple Integration. Deep, flexible integration into back office systems and call centers. 24/7 dedicated support. Continuous feedback including, benchmarking, application optimization and best practices analysis.
Open, Flexible API. Easy to navigate and build on. Mobile-centric platform lets you easily blend channels. Cloud-optimized and cost efficient. Simple to scale. No lengthy change orders, set up time or delays. Performance-backed SLA.