Improving Customer Relationships with New Welcome Call Strategy

Nextel Partners uses Varolii to reach out to new customers to confirm service plans, review key products and services, and explain the billing cycle. As a result, the carrier reallocated 50 customer care representatives to focus on more critical customer care operations.

Equally important, it helped the carrier establish new relationships with personalized dialog, walking customers through the specifics of their accounts, ensuring the communication is highly valued by the customer. By improving customer communication, Varolii helped Nextel Partners remain among the industry leaders in customer retention.