TOP U.S. PBM GAINS BOTTOM LINE RESULTS, IMPROVED MEMBER EXPERIENCE

One of the nation’s largest mail order pharmacy operations drives growth by focusing on operational efficiencies and member experience. For 5 years in a row, Wilson Health Information (WilsonRx), a leading industry analyst, has given this operation their top rating in overall member satisfaction.

“Overall in 2006, we have saved over $2.5M in costs through our partnership with Varolii. More importantly, Varolii has enabled us to continually improve our customers’ experience.”

In order to achieve these impressive results, the organization focuses on delivering innovative new methods for managing its mail order pharmacy business – methods that improve member satisfaction while generating cost benefits that can be passed on to its large corporate clients. In the key area of interactive communications with members, Varolii has been the partner of choice for more than five years.