Nextel Partners Increases Retention with Successful Win-back Program

Nextel Partners uses Varolii’s Winback application to help retain more customers. Interactive customer communications allowed Nextel Partners to automatically contact customers who have cancelled service, present them with customized offers, and transfer interested parties directly to a customer service representative.

“Varolii helped us build efficiency and effectiveness for our outbound winback campaign. Now, I have a lot more control over the process and we’ve achieved significant results immediately.”

- Victoria Peskett, Manager of Account Services / Customer Retention, Nextel Partners

Within weeks of implementation, the carrier drastically increased “customer saves” while reducing overall agent handle time.