Insurance Carrier Calls Out for Policy Renewals - Saves $5 Million in Policies a Year

A top five US insurance carrier wanted a cost-effective way to increase customer retention. This company deployed Varolii Interact™ to send personalized, interactive phone messages to customers whose policies were at risk of cancellation due to unpaid premiums.

Varolii’s proactive communications made it simple for customers to renew policies and make payments immediately – during the phone call. This interactivity helped eliminate many unintentionally cancelled policies, while simultaneously increasing customer retention and satisfaction.