Improving Quality of Care Using Interactive Communications

For one leading healthcare organization, receiving vital information at the right time from the right individual through automated communication drives positive patient interaction – and healthy outcomes.

As part of a nation wide health support program, a treated group of 318 elderly hypertensive patients (mean age = 79 years) have their blood pressure monitored on a weekly basis. Depending on the results of a patient’s systolic and diastolic readings or self-reported non-adherence to prescribed medications, a series of corrective measures is applied to ensure that patients maintain their health, stay engaged with the program, and take positive steps to improve their illness.