Card Issuer Processes More Applications at a Lower Cost Using Varolii

Tracking down missing or illegible information on credit card applications is a costly process. It requires precious resources and unresolved applications result in the loss of potential customers.

“Among the staff, Varolii has been phenomenal. After they saw what it was doing for their productivity, the individual call center reps have been asking to be put on Varolii”

- Vice President of Credit Operations

A top five credit card issuer dealt with this common challenge by having agents contact applicants and gather missing or illegible information. Through manual dialing, an expensive and time-consuming process, agents would attempt to find the right party and obtain the missing information.

Looking for a better way, the card issuer worked with Varolii to find and authenticate right parties, and efficiently transfer applicants to customer service agents – all through automation. As a result, they reduced costs significantly and approval rates have more than doubled.