Commonwealth Edison Increases Payments with Interactive Customer Communications

Commonwealth Edison (ComEd), an Exelon company, powers Chicago and Northern Illinois, distributing electricity to millions of homes and businesses. With a history of continuous improvement in revenue management, ComEd was on the lookout for ways to increase collections efficiency and effectiveness – particularly on accounts over 60 days past due. Due to resource constraints, ComEd could not fulfill 100% of their disconnect notices, a factor that greatly increased operational costs. The utility turned to Varolii to augment their existing collections process.

With Varolii, ComEd collects 80% more dollars per dollar spent than business as usual, and eliminated 7% of monthly disconnect notices over their entire portfolio. The result? More dollars collected and significant cost reductions.