Why We're Different

Standing apart from the competition

To get true value and ROI out of every customer interaction, it requires much more than sending a message. We make it our business to learn your business. This enables us to work in tandem to create a solution that perfectly suits your needs. Varolii’s vast expertise in automated communications, along with our advanced technology, makes us unique in the ability to transform and improve your business.

Our value is rooted in the tools and services other providers don’t have:

  • Integration:

    We’re intelligent. Our advanced integration capabilities work with virtually any back-office system and allow our clients to contact customers with customized messages created from  previous responses. They can also segment customer audiences to contact them with the most appropriate information, provide fully integrated payment processing and skip-tracing, capture and adhere to customer preferences, and provide seamless integration with existing contact centers.

  • Cross Channel Communication:

    We’re flexible. We have the ability to reach people on any communication device, over any channel, and use those devices in a complementary fashion.

  • Predictive Analytics:

    We work to constantly get better results. Because we keep the response data from every interaction, we can continually analyze and optimize applications.

  • Fully Managed Services:

    We don’t disappear once the service goes live.  Not only does Varolii provide the tools and professional services for our clients to get the best possible results, we share the knowledge of all of our best practices

  • Delivery Assurance:

    We stand behind our promise. Varolii invests in the security, redundancy and capacity to help clients continually meet their business goals. And unlike our competitors, we back up our commitment with Service Level Guarantees.

  • Conversation Quality:

    We’re thorough. We use voice actors to record over 20,000 of the most common names; all numbers and dates; and all major airports, medications, hospitals, and cities . We also hold patented answering machine detection, provide multi-lingual voice messages, and drive through the customer’s preference of channel and time.

Contact us to find out how we can help you automate more of your business processes and help you save money and increase customer satisfaction.

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