How We Deliver

Cloud convenience. Cost savings.

Because Varolii is a Software as a Service (Saas) company, operating in the Cloud, there is no equipment on premise or software to deploy. This means no costly capital expenses or equipment maintenance and fewer burdens on internal IT teams, freeing up valuable internal resources for more critical projects.

Our Customer Interaction Management platform is Varolii Interact. On that platform, we operate more than 750 CIM applications daily to engage with millions of US consumers. Each application accesses data from a CRM or System of Record and provides outcome results back to our customers’ System of Record.

The Varolii Interact Platform uses a Personalization Engine and a Messaging Engine called Express to select when, how and in what preference mode (voice, text, or email) to engage with a consumer to best accomplish the desired outcome.

Unlike transactional systems, Varolii is a System of Engagement, combining leading-edge technology and best practices to solve business problems and deliver a more personal, targeted customer experience in real time. Varolii also provides cross channel inbound and outbound automation for a more complete engagement process aligned to the full customer lifecycle.

When it comes to Varolii, I have three words: return on investment.

Ted ParkerInformation Technology DirectorQualxServ

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• Our Customers

  

  

• Resources

  • Case Study:

    Alaska Airlines uses Varolii to improve customer service and productivity.

  • Case Study:

    Schwan Food Company expands employee communication, conslidates data and saves costs.

• Demos

  • What Varolii Does for You: See how we help redefine the way you communicate

  • Reach. Remember. Refine.
    Key capabilities and processes that ensure the best possible return on interactions.

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