What does Varolii do for You?

Communication >> Action >> Results

The simple answer is that we build and host software that enables businesses to deliver automated communications (sometimes referred to as notifications) to its customers and employees over the phone, through text messaging, fax or email. And we capture and analyze every interaction, so each message delivered is of the highest quality and drives the customer to take the action required to meet our client's goals.

Automating the Conversation to Improve your Business

Consider this example: If you're flying on a major U.S. airline, and your flight gets canceled, you may receive an automated phone call, email or text message from that airline, crafted and delivered by Varolii. That message would not only inform you of the cancellation, but also allow you to re-book and get details about another flight without ever having to wait on hold or speak with an agent.

You’re happy because you’re notified ahead of time and can take action. The airline is happy because they save money by automating what their agents would normally do.

That’s just one example. Varolii’s applications are used to collect on bills, provide order status, manage medication programs, and even alert people of a crisis—you name it.

The "Message" is Only the Tip of the Iceberg

We help our clients transform the way they communicate with their customers and solve critical business problems in the process. And everything is fully hosted and managed, so there is no hardware, no burden on your IT staff, and no need to manually upgrade.

Specifically, we:

• Integrate with our clients’ back office systems and call centers
• Provide the voice talent and audio production for each message
• Offer ongoing analysis, review and recommendations to further boost performance.

We’re Probably Talking with Your Customers, Patients and Employees Already

With nearly 4 million automated interactions delivered each and every day, we’re probably already talking to your customers on behalf of our other clients. These clients include the top banks, airlines, healthcare organizations, utilities and telecommunications companies in the U.S.

When it comes to Varolii, I have three words: return on investment.

Ted ParkerInformation Technology DirectorQualxServ

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    Alaska Airlines uses Varolii to improve customer service and productivity.

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    Schwan Food Company expands employee communication, conslidates data and saves costs.

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