Why We Lead
Better Communications for Better ROI
PROVEN EXPERIENCE. Major corporations with millions of customers, members, patients and employees trust our solutions to work and get results. We have successfully delivered and deployed more than 2,000 Customer Interaction Applications for top Fortune 500 and Fortune 1000 companies. In fact, one out of every three Americans has interacted with Varolii through the more than 450 organizations that trust us to engage their customers, patients, members and employees in millions of digital interactions every day.
PERSONALIZED, TIMELY, AND RELEVANT. Varolii delivers mass personalized Customer Interactions using a cross channel strategy of voice, text, email and smartphone—so that customers get the right message at the right time on their channel of choice. Our personalization and segmentation technology, Varolii ID, captures and storing enriched data on key preferences and applying rules-based logic to build a more complete customer profile and drive greater value from every interaction.
FAST TO DEPLOY. Our configurable applications make it simple and easy to solve business problems around high-value processes that impact the relationship with customers and the customer experience. While other CIM vendors sell a platform or technology that your internal IT has to deploy, monitor, maintain and support, Varolii provides deep, flexible integration to your back office systems and call center and 24/7 support by Varolii staff, freeing up your IT teams for higher priority projects. Once you’re up and running, we continuously benchmark (and surpass) results in relation to your previous applications and those from industry peers.
I would recommend this relationship with Varolii to anybody that was looking for some kind of outbound calling solution—and whether it be collections or any other kind of messaging to customers. They’re great to work with. They do a good job. They’ve got a great service.
Danny GillamSenior AnalystKansas City Power and Light