Overview
Better interactions. Improved outcomes. Lower costs.
Varolii specializes in proactive Customer Interaction Management (CIM), working with major corporations in six industries: healthcare, financial services, utilities, telecom, airlines, and retail.
We’ve been in business for over a decade executing highly personalized communications on a large scale. Our cross-channel Interact platform blends voice, email, text and mobile/smartphone applications with self-service options for a superior user experience and better outcomes at a lower overall cost.
Using Varolii Interact in the areas of your business where it makes the most sense to automate has proven to increases outcome rates by 17%. It also saves on staffing, reserving internal resources for more complex interactions where customers really do need to speak with an agent, nurse or advisor.
Our way of communicating lets you reach customers and employees in much the same way as person-to-person dialogue. Only we do it at a fraction of the cost and time it takes using traditional methods such as customer service agents or direct mail. With Varolii’s solutions, everyone gets the message they need, at the time they need it, through their preferred channel.
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The power of the Varolii solution lies in the ability to customize messages that align with internal customer profiles, creating a personalized conversation appropriate to each individual.
Donna AllenGeneral Manager, Customer & Marketing ServicesComEd/Exelon