How to Alleviate the High Cost of Healthcare Member Services – A Varolii Webinar
SEATTLE – Jun. 25, 2009 – Healthcare costs in the United States continue to skyrocket, partially due to the overwhelming administrative burden on managed care organizations to get and stay up to date with plan member services. The cost of providing personalized service to health plan members has gone through the roof. Whether locating missing member information, coordinating benefits or collecting on past-due bills, the sheer number of tasks can bog down call centers and keep agents in a constant state of catch-up.
In this complimentary, 30-minute Webinar, Marc Lawrence of Varolii Corporation will discuss how proactive outbound communications helps healthcare organizations drive down costs associated with member contact —yet provides even greater personalized member communication and improves overall satisfaction.
WHEN: Tuesday, June 30, 2009, from 2:00 – 2:30 p.m. EST / 11:00 – 11:30 a.m. PST
WHAT: A complimentary Webinar discussing how proactive outbound communications enable healthcare companies to increase member satisfaction and reduce communication costs.
The following results will be shared:
- How a leading mail-order pharmacy decreased the strain on their agent resources by reducing peak caller traffic by up to 40 percent
- How a top-five insurer increased retention rates by more than 10 percent while cutting costs by 80 percent
- How a top disease management company increased enrollment requests by 50 to 80 percent
WHO: Marc Lawrence, director of Healthcare Solutions at Varolii Corporation, has more than twenty years of progressive leadership experience in the healthcare industry. Lawrence works with leading healthcare companies nationwide to design and manage applications that improve member communications and reduce operational costs for better ROI. Prior to joining Varolii, he worked for IDX Systems, First Consulting Group and Spacelabs Healthcare. He earned his bachelor’s degree from Brown University and his master’s of Health Administration from the University of Washington.
REGISTER AT: https://www1.gotomeeting.com/register/187622536
Media Contact:
Robin Rees
Varolii Corporation
206.902.3944
robin.rees@varolii.com
Jessica Kendall
Edelman PR for Varolii
206.268.2231
jessica.kendall@edelman.com