Industry News

Customer communications in a subscription economy Feb 16, 2012 As 1to1 Magazine recently reported, it's possible to subscribe to almost anything today. Full Article	Study: Banks must tailor interactive communications to consumer preferences Feb 16, 2012 According to a recent study by Varolii, banks are beginning to augment their customer communications strategies to better align with consumer preferences and behavior. Full Article
Mobile and social customer communications in 2012 Feb 15, 2012 Network World recently identified several customer relationship management trends to watch and implement in 2012. Full Article	Study offers insight into contact centers' social media use Feb 14, 2012 A recent study by United Kingdom-based Call Centre Helper revealed how different companies are leveraging social media in their contact centers. Full Article
Breaking down barriers to cohesive outbound communications Feb 13, 2012 For companies looking to engage in proactive outbound communications, it's vital to break down marketing silos and engage in cross-channel outreach, Marketing Profs reports. Full Article	Using social media to boost customer service Feb 10, 2012 According to information technology and research firm Gartner, the trend of offering proactive customer service via social media is expected to continue. Full Article
The importance of consistently delivering quality customer communications Feb 09, 2012 In order for a company to consistently provide helpful and proactive customer service, it's vital to provide contact center agents with a 360-degree view, according to Destination CRM. Full Article	Protect data to secure customer trust Feb 08, 2012 A recent Forrester Research report found that despite efforts to provide personalized customer communications, some companies neglect to let consumers know exactly how their personal information will be used. Full Article
Use social media to enhance customer communications Feb 07, 2012 Effectively leveraging social media to engage in personalized customer communications and provide proactive customer service can have a positive effect on consumer loyalty, 1to1 Magazine reports. Full Article	The ingredients for customer communications success Feb 06, 2012 Having the right service agents and customer communications software is key to a company's success. Full Article
Varolii launches Patient Interaction Solution Feb 03, 2012 Varolii recently introduced its Patient Interaction Solution to help healthcare facilities and physician groups provide proactive interactive communications with patients while reducing costs and improving quality of care. Full Article	Channel integration, continued customer communications funding key in 2012 Feb 02, 2012 In an effort to cut costs amid continuous economic uncertainty, some companies may consider reducing their customer communications budgets, My Customer reports. Full Article
Infographic reveals consumer attitudes to social media-based customer support Feb 01, 2012 A recent infographic from digital help desk Zendesk offered insight into how customer communications are going social. Full Article	Charting the changing customer communications landscape Jan 31, 2012 This year, cellphones are projected to overtake PCs to become the devices most commonly used to access the web, according to predictions from Gartner Research. Full Article
Debate continues over physician-patient email communication Jan 30, 2012 Email has been an established means of customer communications for years now, but in some sectors - such as healthcare - lingering questions remain about privacy concerns and misunderstandings. Full Article	BDO study identifies upcoming customer service shifts Jan 27, 2012 A recent global report by accounting and consulting organization BDO identified eight customer service shifts in the decade ahead. Full Article
Offering personalized customer communications while realizing cost savings Jan 26, 2012 In order to provide personalized customer communications, companies need to set up an infrastructure that involves harvesting existing data to put together information targeted directly to consumers' interests. Full Article	Creating a culture of proactive customer service Jan 26, 2012 The quality of a company's interactive communications depends on what's happening inside the organization, according to Business 2 Community. Full Article
Social media raises the bar for customer service Jan 25, 2012 The public nature of social media and other online channels such as blogs can provide an impetus for companies to offer more proactive customer service across the board. Full Article	Boosting personalization using customer communications software Jan 25, 2012 In 2009, the American Automobile Association's Western & Central New York launched an initiative to improve its personalized customer communications and offer more proactive customer service, 1to1 Magazine reports. Full Article
Saving money without compromising customer communications Jan 24, 2012 Many organizations are still on a tight budget because of the recession, and trying to do more with less. Full Article	Temkin Group gauges employee engagement, customer communications quality Jan 23, 2012 Engaged employees deliver more proactive customer service that can benefit a company's customer engagement rate, according to 1to1 Magazine. Full Article
NRF Foundation survey ranks top customer service providers Jan 23, 2012 The National Retail Federation's research and education arm, the NRF Foundation, recently released its 2011 Customers' Choice survey, which ranked the top 10 retailers for proactive customer service last year. Full Article

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