| Date | Publication | Summary |
|---|
| 04/17/2012 |  | Call Center TimesEvolving Customer Service in the Smartphone Era
by Kael Kelly |
| 02/27/2012 |  | American BankerBanks Underuse Mobile Channel for Customer Communication
by John Adams |
| 02/27/2012 | | Call Center TimesPatient Care Doesn't End At The Hospital Doors
by Mary Cook |