Varolii Press Releases
Varolii Launches Total Solutions™
A Fully Managed Service with Deep Integration, Comprehensive Reporting and Feature Flexibility for Outbound Communications
CHICAGO — May 13, 2008 —Varolii Corporation today announced the general availability of Total Solutions™, a fully managed, on-demand outbound communications service for collections and customer service. Comprising thorough back-end integration, wide-ranging reporting and a highly flexible feature set, Total Solutions has already exceeded the company’s initial sales projections by more than 200 percent in the first few months it has been offered. Varolii formally launched Total Solutions today at Interaction ’08, the company’s inaugural customer conference.
QualxServ Uses Total Solutions for Faster Service and a More Consistent Consumer Experience
QualxServ is a nationwide provider of field installation and repair services for some of the most well-known computer and networking equipment manufacturers nationwide. Because the company directly influences the brand reputation of its clients, a fast response rate to consumer service requests and high-quality support is critical.
“In our industry, customer service can make or break an organization, and effective communication is key for us,” said Ted Parker, Information Technology at QualxServ. “We’re heavily evaluated on response time and whether we deliver a consistently superior customer experience. Using Total Solutions, we now contact our clients’ customers within four minutes of receiving a service request. And our Varolii Golden Voices™ never have a bad day or suffer from anything else that would inhibit consistent and courteous delivery of our message.”
With Total Solutions, QualxServ now responds to service requests within mere minutes. And by using automated outreach to confirm customer availability before sending a technician, the company has greatly reduced the number of wasted service calls.
Streamlined Implementation Coupled with Best Practices and Lower Costs
With typical automated communications solutions, organizations must attempt to identify the various conversations they want to automate and the applications they want to use, even if they’re not sure what should or even could be accomplished. Once implementation has begun, overworked IT departments often have to re-implement or modify previous applications to adjust for new applications being rolled out.
Total Solutions offers a menu approach. Clients select, tailor and implement pre-packaged applications as part of an ongoing communications strategy. By making these decisions up front, the initial implementation includes all platform, back-end integration, treatment logic and other business rules to support the follow-on applications, thereby reducing the burden on IT support staff. By leveraging one platform for multiple applications, Varolii clients can realize up to 30 percent cost savings and deploy much faster than implementing multiple applications separately.
Deep Integration, Comprehensive Reporting and Feature Flexibility
Total Solutions fully integrates with existing infrastructure and back-end systems, without draining valuable IT resources. The Varolii Services team fully manages deployment, ongoing monitoring and fine-tuning each application to ensure it achieves each client’s desired results. Reporting capabilities, including a real-time dashboard, on-demand reporting and daily updates, give companies access to data that help assess current performance and point the way to potentially valuable improvements.
Total Solutions goes beyond a one-size-fits-all product. For companies requiring greater levels of customization and application functionality, Varolii offers more than 140 pre-packaged add-ons for Total Solutions that range from small modifications to premium enhancements, such as integrated cross-channel communication and integrated skip tracing (phone number append).
“With the introduction of Total Solutions, Varolii is changing the way organizations think about communicating with their customers,” said Jeffrey Read, Executive Vice President of Field Operations for Varolii Corporation. “And with the pressures our customers are facing in today’s economy, they’ve been eager for a product like this – something that’s fast, easy and cost-effective to use, and generates the best possible return on their investment.”
Total Collections and Total Customer Service are now generally available. For more information, please visit www.varolii.com.
About Interaction ’08
Varolii Corporation is hosting its inaugural customer conference, Interaction ’08, May 12-14, 2008 at the W Hotel in Chicago. More than 100 Varolii customers are gathering to share best practices for using automated communications technology to develop stronger relationships, combat current economic pressures and effectively address unplanned events. These customers are leading many of the 40+ sessions, presenting real-world case studies and innovative ideas that can be turned into concrete action.
About Varolii Corporation
Varolii Corporation provides the on-demand software and services that help organizations create intelligent, automated conversations with their customers and employees over whichever combination of communication channels will generate the best response. Each message is carefully designed and continually optimized to improve service, increase revenue or manage unplanned events; for example, flight cancellation notices, fraud detection alerts, outage notifications, customer surveys, medication adherence notifications, payment reminders, and emergency alerts. More than 350 organizations, including many of the largest U.S. banks, airlines, wireless carriers, utilities, and pharmacy benefit management companies trust Varolii to send more than 3.5 million messages every business day. Varolii is headquartered in Seattle with offices in the Boston and Denver metropolitan areas. For more information, visit www.varolii.com
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