Southern California Edison
Southern California Edison, leading utility provider.
Situation: Southern California Edison (SCE), has many high-need customers, whose lives depend on electric-powered critical-care devices. In the event of a power outage or curtailment, SCE must be able to reliably and rapidly communicate with these customers.
Solution: After relying on several internal and external autodialer services and call center staff to notify customers of impending outages, SCE implemented Varolii Critical Communications for Utilities.
Results: SCE now notifies customers between five minutes and 24 hours in advance when curtailment is necessary, contacting each customer via their preferred contact method (phone, email, text message, or wireless device). Because timing is critical,
Varolii communications are instrumental to the success of SCE’s demand response programs.
- Collapsed notification time from hours to 15 minutes
- Reduced dependency on agent resources
- Single, integrated system eliminated the need for multiple systems
- Streamlined multiple processes, from critical care notifications to demand response programs
See Southern California Edison Case Study >>