Puget Sound Energy
Puget Sound Energy (PSE), Washington State’s largest and oldest energy utility.
Situation: PSE sought a simpler way for customers to pay, while reducing merchant transaction costs.
Solution: Incorporate Varolii Payment Processing into their existing collections strategy.
Results: PSE increased payments from 20,000 payments a month in 2002 to over 60,000 payments a month. Other results include:
- Decreased overall collections costs
- Increased consumer acceptance of Pinless Debit
- Increased customer experience
See Puget Sound Energy Case Study >>