Kemper
Kemper, formerly Unitrin, one of the nation’s leading auto insurers.
Situation: To prevent policy cancellations, Kemper needed to quickly reach a far higher number of customers than its call centers could handle.
Solution: Implemented Varolii Payment Reminder to retain customers who were at risk of incurring fees or cancelling.
Results: Kemper dramatically improved retention rates and customer satisfaction. Other results include:
- Reduced policy cancellations by 50% when a call was made
- Improved call center metrics with automated “self-cures”
See Kemper (formerly Unitrin Direct) Case Study >>