Equiant Financial
Equiant Financial Services (Equiant), top receivables management and early-stage collections agency.
Situation: Equiant had difficulty handling the high volume of inbound calls in their contact center.
Solution: Using Varolii Collections application to automatically contact customers for payment reminders and collections, and provide options to self-serve.
Results: Equiant scaled to 50,000 customers a day and reached their entire user base in a week. Other results include:
- Reduced seasonal overhead expenses
- Provided consistent message to consumers
- Gained immediate detailed consumer call reporting
- Enabled customers to self serve, letting agents to focus on high balance accounts
See Equiant Case Study >>