Customer Retention

Reduce attrition — build brand loyalty

Bombarded with purchasing options and incentives, today’s customers can be tough to keep. And losing them is expensive.

Through personalized and interactive automated communication, Varolii’s Customer Retention Suite helps you increase brand loyalty — even winning customers back who’ve strayed — without the heavy costs in the contact center.

Benefits include:

• Improve renewal rates on contracts by communicating at the right time with the
  right offer
• Cost-effectively contact at-risk customers based on your own business rules and provide the right incentive
• Add a valuable personalized touch to customer orders
• Stay in touch with customers using personalized, interactive communications that strengthen loyalty and deliver bottom line results

Sample applications in your industry

Communications Financial Services Healthcare Insurance

Communications Applications Win-back Service / contract renewal New service offer Loyalty rewards program Financial Services Applications Loan consolidation Loan / lease remarketing HELOC Cross-sell Overdraft protection CD renewal 401k rollover Healthcare Applications New member enrollment / welcome Member retention (open enrollment) Health plan benefit status Patient satisfaction surveys Insurance Applications Policy renewal Loyalty / rewards program Win-back