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ActiveHealth saw a 700% increase in member contact rate
and a 78% reduction in agent time spent looking up phone numbers after implementing Varolii.
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A Top 5 financial services firm reduced fraud by 50%
deflecting hundreds of thousands of dollars in potential loss.
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N.E.W. saw a 30% reduction in escalation calls and $150,000 of savings
in agent costs in just one year using Varolii to automate service status notifications to customers.
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Alaska Airlines realized a 66% cost savings per customer interaction
after using Varolii to notify customers of flight status with options to self-serve.
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A major utility saw a 17% increase in immediate payments
and a 220% increase in payment arrangements after using Varolii for early and late stage collections.
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A major online insurance carrier experienced a 10% boost in retention
using Varolii to communicate with policy holders before their policy expired at 85% less cost than using agents.